Klarstay

Terms

Terms of service

Last updated 29 October 2026. These terms apply to the Klarstay host plan you sign up for online. Company plans agreed with us directly follow the terms in that agreement.

Who you're dealing with

Klarstay is provided by Pricis GmbH, Canton Bern, Switzerland ("we"). By creating an account you ("you") agree to these terms and our privacy policy.

What you get

  • The Klarstay app for checking holiday rental changeovers: benchmark photos and checklist per unit, AI photo checks of each clean, reports, guest condition and damage reports, a care list and booking calendar import.
  • The host plan covers up to 5 units, each with up to 6 photos per clean. For more, ask us about a company plan.
  • The AI check is a second pair of eyes. It can miss things or flag things that aren't there, and a photo can't show everything. You and your cleaner stay responsible for the property being ready for guests.

Free month

  • Your first month after you add your card is free, including your first 5 checked cleans. Further cleans during the free month are charged at the normal clean price on your first invoice.
  • We email you before the free month ends. If you cancel before it ends, you pay nothing, apart from any cleans beyond the free 5.

Prices and billing

  • After the free month: 5 per unit per month, plus 3 for each checked clean, in the currency you choose at sign-up (CHF, EUR, GBP or USD). Test cleans are free.
  • Host plan prices include VAT where it applies. Businesses outside Switzerland that give a valid VAT number pay the same amount, with no VAT charged (reverse charge). Company plans are quoted excluding VAT.
  • You keep a payment card on file with our payment provider, Stripe. We never see or store your card number. You authorise us to charge it every month for the monthly fee and for the cleans recorded in the previous month, in one invoice.
  • Adding or removing a unit changes the monthly fee from your next invoice. We can change prices with at least 30 days' notice by email; you can cancel before the change applies.

Failed payments and holds

  • If a payment fails, Stripe retries it and we email you. While it's unpaid, your account is on hold: new cleans can't be started, but your units, photos and reports are kept and you can still view them.
  • The account reopens as soon as the payment goes through. If it stays unpaid for 30 days, we may cancel the plan.

Cancelling

  • Cancel any time from Account in the app. Your plan runs to the end of the month you've paid for, with no refunds for part months. Cleans already done are billed.
  • After cancelling, your data is kept for 90 days so you can come back or ask for an export, then deleted, except billing records we must keep by law.

Your data and photos

Your photos, checklists and reports are yours. We store them in Switzerland and use them only to run Klarstay for you, as described in the privacy policy. You must have the right to photograph the properties you add, and must not photograph guests.

Fair use

Don't misuse the service, share logins outside your team, or try to get around the photo limits. We may suspend an account that does.

Liability

To the extent the law allows, our total liability is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect losses such as lost bookings or guest refunds. Nothing here limits liability that can't be limited by law.

Law

Swiss law applies. Courts in Bern, Switzerland have jurisdiction, unless consumer law where you live says otherwise.

Contact

Questions about these terms or your bill: hello@klarstay.com.